Troubleshoot Steps

Common Equipment Issues and how to fix them

Watch this video to learn more about basic troubleshooting steps and how to test your equipment.

No Power / Not Charging

• The 3 main devices (stabilizer, receiver & transmitter) need to be charged to be fully functional. 
• Stabilizer: Comes with a black USB Type-C cable that you can plug into any adaptor with a USB port, you can also plug it on your laptop or PC for charging. Please note, the stabilizer is charging if you are seeing any of the White LED lights blinking
• Mic Receiver & Transmitter: Inside the accessories box - should come with a USB cable that splits into 2 Micro USB Cords on one end. Allows for both devices to be charged at the same time. Please note, both devices should have a Red LED light showing when being charged

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Gimbal keeps beeping, vibrating and powers off automatically

Step 1: Check if the phone is Centered and mounted correctly (camera side on the left). Attempt to adjust phone’s placement

Step 2: Check if the 3 axes/motor buckles of the gimbal are unlocked

Step 3: Check if the spine of your gimbal is straight/upright and thumb screwed tightly

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Activation / App Connectivity Issues

Step 1: Check if your phone has the Hohem Pro app installed (if not, please download from App Store or Play Store)

Step 2: Check if your phone has both Bluetooth and Location enabled

Step 3: Make sure your phone is paired to your gimbal - power on your gimbal and allow pairing inside your Hohem Pro app

Step 4: Check if you have the green the Bluetooth icon on the upper right corner of your Hohem Pro App

Step 5: If the stabilizer keeps showing a red/green LED light, check if the 3 axes/motor buckles of the gimbal are unlocked correctly, then try to reconnect

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No Audio / Microphone is not working

Step 1: Check if both the transmitter and receiver is charged

Step 2: Check if you’re using your phone’s camera app and NOT the Hohem Pro app for filming

Step 3: Check if the cords are plugged and twisted tightly

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